Follow the link below to the service locator page on the hp.com website. There, you will be able to select the product line for which you need support, enter your address, and find nearby HP-qualified technicians.

This procedure assumes the printer is attached directly to a PC. Load the correct print drivers on the PC and ensure that you can produce a Windows test page. Open the Client Access print session and cancel the sign-on dialog box. From the Communication menu, choose Configure, then click the Setup... button. Set the printer model to *WSCST , set the drawer settings to Letter (8.5 x 11 inches) , and put a checkmark in Printer Supports ASCII code page-899 . Click OK until prompted to sign on again  More...

The first thing to do is make sure all the cables are connected securely to the printer and the PC. Be sure to note if one of the cables is a network cable. If all of the cables are securely connected and you still cannot print, restart the PC and the printer. If you receive the same error once the printer and PC are back up, there is likely a hardware issue with the printer. If one of the cables that plugs into the printer is a network cable then the Jet Direct card (a network interface   More...

This error occurs when trying to print a document that is specified for one size of paper to a tray in the printer that is set to print on a different paper size (for example, printing a document that is designed for an 8.5” x 11” sheet of paper to a tray that is set to legal size paper). The error can also occur if you have the wrong size paper in the drawer. The solution to this problem is you either have to change the tray to which you are printing, or change the setting of the tray on the pr  More...

First you need to determine what the printer ID will be. If there is not one currently available, please contact the CU*Answers Systems Department and follow the procedure in order to create one. The next steps are as follows: Click Start > Programs > IBM AS400 Client Access > Emulator > Start or Configure session. Choose Configure . The System Name should be wescprod.cubase.org . Specify Workstation ID should be the printer ID assigned. Check the box for "Transform print data..."   More...

First you need to determine what the printer ID will be. If there is not one currently available, please contact the CU*Answers Systems Department and follow the procedure in order to create one. The next steps are as follows: Click Start > Programs > IBM AS400 Client Access > Emulator > Start or Configure session. Choose Configure . The System Name should be wescprod.cubase.org . Specify Workstation ID should be the printer ID assigned. Check the box for "Transform print data..."   More...

You can attempt the following troubleshooting steps before calling HP for support on replacing the internal print server: 1. Replace network cable with known working one. 2. Try a different data jack. 3. Reboot printer and verify no errors. 4. Power off the printer and re-seat the internal print server. You can contact HP Support at 800-474-6836. Upon determining the internal print server is faulty, a replacement can be shipped overnight by HP.

First you need to determine what the printer ID will be. If there is not one currently available, please contact the CU*Answers Systems Department and follow the procedure in order to create one. The next steps are as follows: Click Start > Programs > IBM AS400 Client Access > Emulator > Start or Configure session. Choose Configure . The System Name should be wescprod.cubase.org . Specify Workstation ID should be the printer ID assigned. Check the box for "Transform print data..."   More...

First you need to determine what the printer ID will be. If there is not one currently available, please contact the CU*Answers Systems Department and follow the procedure in order to create one. The next steps are as follows: Click Start > Programs > IBM AS400 Client Access > Emulator > Start or Configure session. Choose Configure . The System Name should be wescprod.cubase.org . Specify Workstation ID should be the printer ID assigned. Check the box for "Transform print data..."   More...

The act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft. The e-mail directs the user to visit a Web site where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The Web site, however, is bogus and set up only to steal the user’s i  More...

CU*Answers carries MICR toner for the HP2300 printer. Although the HP2300 printer is currently the only recommended model printer for checks, we can provide MICR and non-MICR toner for any laserjet printer. Please contact the CU*Answers Systems Team to place an order. CAUTION: If you choose to order elsewhere, be sure that the cartridge that you are buying is loaded with MICR toner - if not, your drafts will be unreadable, therefore an 'exception'. There are per-item charges associated with th  More...

There are two additional ways to connect this printer. The most desirable way would be to connect and configure the printer on the local area network. This would allow all workstations to access it independent of the status of a specific workstation. The other option is to use a USB cable to connect the printer. Although the cable is not included with the printer, the software on the CD-ROM will allow this type of connection.

First you need to determine what the printer ID will be. If there is not one currently available, please contact the CU*Answers Systems Department and follow the procedure in order to create one. The next steps are as follows: Click Start > Programs > IBM AS400 Client Access > Emulator > Start or Configure session Choose Configure The System Name should be wescprod.cubase.org Specify Workstation ID should be the printer ID assigned Check the box for "Transform print data..." The p  More...

Unfortunately, these printers are unsupported, so there are no guarantees, but here is something to try: Open up the print session and at the top, click Communication > Configure and then click Setup in the center of the window. Uncheck "Transform print data" and click OK and then OK again. (You will be forced to sign on to the print session again.) This should change the page layout to Landscape.

HP has discontinued this line of printers. Please contact a member of the Systems Team or go to: http://www.cuanswers.com/client_pm_bp_network.php for a current list of CU*BASE supported printer options.

What happens when you purchase a specific software application? And if you’ve purchased software, what is the license agreement for? Do you now own the software* because you paid for it? Simply put, no. Though you may have paid for the software, what you have actually done is licensed the application, essentially paying for the rights to use the software according to guidelines determined by the owner. The owner of the software remains the person or entity that holds the copyright, giving them t  More...

Great question! There are a few pieces of information that you can give us that will help us solve your support issue even faster. It helps to know: What your User ID is, The ID of the workstation that you were working on when the problem occurred, and The version of GOLD that is running on that PC. It is also useful to know what your operating system is (Windows 98, 2000, XP). If there is a printer involved, there are a couple of additional items that are important for us to know: The ID of the  More...

Press the 'Stop' button on the printer.

No, but you can purchase, in addition to your printer, an extended service contract with HP that will give 3 full years of warranty and technical support. Information and pricing can be obtained by contacting a member of the Systems Team.

When you print a credit bureau, you have the option to select which tray the credit bureau will print from along with selecting the printer. You should enter "2" in this field to cause the credit bureau to print to the lower tray.

Yes. The tool is called the HP Network Printer Wizard and replaces the HP WebJetAdmin tool. The Network Printer Wizard can be found at: http://h10010.www1.hp.com/wwpc-JAVA/offweb/vac/us/en/sm/network_software/install_overview.html print server HP Hewlett Packard

On the printer control panel, press and release the GO and JOB CANCEL buttons simultaneously. There should be at least one page that will print out. Two pages will print if there is a Jet Direct card installed.

CU*Answers does not support the HP DeskJet for use with CU*BASE. Because each printer manufacturer uses PCL (Printer Control Language) Code differently, we must fully test selected printer manufacturers and models to ensure they will work with our systems. Manufacturers do not adhere to a single standard and will often use PCL codes differently between models. This can cause a myriad of problems, such as how different drawers (upper, lower, one, two, three, manual), separator pages, fonts, an  More...

The best place to obtain software for your HP printers is from the website (Internet access is required) located at: http://welcome.hp.com/country/us/en/support.html . Here you will need to enter your printer model information and will be re-directed to a page with all of the software available for download. This page also contains other sections such as troubleshooting and support information and listings of authorized HP repair centers. If you need any assistance choosing the correct software   More...

On the printer control panel: Press the Checkmark (Select) to enter the MENUS. Press the Down Arrow to highlight INFORMATION. Press the Checkmark (Select) to select INFORMATION. Press the Down Arrow to highlight PRINT CONFIGURATION. Press Checkmark (Select) to select PRINT CONFIGURATION.